Rao, Ajit ((1962- ).)

    The little book of big customer satisfaction measurement / Ajit Rao, Subhash Chandra.
    New Delhi [etc.] : SAGE Response, 2012. XVI, 164 s. : il. ; 20 cm.
    ISBN 978-81-321-0978-5 (HB)

   
T.16149        UKD: 366:658.818:339.138]=111