Grönroos, Christian ((1947- ).)

    Service quality / volume editor Lawrence A. Crosby ; contributors J. Joseph Cronin, Gary L. Frankwick, Dwayne D. Gremler.
    New Delhi [etc.] : SAGE, 2013. XXV, 212 s. : il. ; 25 cm.
    (Legends in Marketing)     (Legends in marketing. Christian Grönroos ; vol. 4)
    (Legends in Marketing)     (Legends in marketing. vol. 4)
    ISBN 978-81-321-1002-6

   
T.18018        UKD: 005.6:658.56](045/046)=111