Barros, Óscar.

    Business engineering and service design with application for health care institutions / Óscar Barros.
    New York : Business Expert Press, 2013. XVIII, 269 s. : il. ; 23 cm.
    (Service Systems and Innovations in Business and Society Collection)
    (Service Systems and Innovations in Business and Society Collection ISSN 2326-2664)
    ISBN 978-1-60649-626-8     ISBN 978-1-60649-627-5

   
T.17011        UKD: 658.512:614.2]=111