Organisational schizophrenia : impact on customer service quality /

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Gureja, Gopal K.

    Organisational schizophrenia : impact on customer service quality / Gopal K. Gureja.
    New Delhi [etc.] : SAGE, 2013. XXX, 346 s. : il. ; 24 cm.
    ISBN 978-81-321-0956-3 (PB)

   
T.15998        UKD: 005.32:005.6:658.818]=111