Decision making in service industries : a practical approach /

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    Decision making in service industries : a practical approach / ed. by Javier Faulin [i in.].
    Boca Raton : CRC Press / Taylor & Francis cop. 2013. XXXIV, 431 s. : il. ; 24 cm.
    ISBN 978-1-4398-6734-1 (hardcover)

   
T.15295        UKD: 005.311.6:519.8:338.46]=111