Service management : an integrated approach / ed. by Paul Gemmel, Bart Van Looy, Roland Van Dierdonck. 3rd ed.

    Harlow : Pearson Education, 2013. XXXII, 505 s. : il. ; 25 cm.
    ISBN 978-0-273-73203-7


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T.15203        UKD: 658.6:658.811:005.7](075.8)=111