Polaine, Andy.

    Service design : from insight to implementation / Andrew Polaine, Lavrans Løvlie, and Ben Reason ; [foreword by John Thackara].
    Brooklyn, Nowy York : Rosenfeld Media, cop. 2013. XIV, 202 s. : il. ; 23 cm.
    ISBN 978-1-933820-33-0     ISBN 1-933820-33-0

   
T.14858        UKD: 658.818=111