Business process change : a guide for business managers and BPM and six sigma professionals /

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Harmon, Paul ((1942- ).)

    Business process change : a guide for business managers and BPM and six sigma professionals / Paul Harmon ; foreword by Tom Davenport. 2nd ed.

    Amsterdam : Elsevier, cop. 2007. XL1, 548 s. : il. ; 24 cm.
    ISBN 978-0-12-374152-3

   
T.12845        UKD: 005:338.4:004.7](075.8)=111