Services science : fundamentals, challenges and future developments / Bernd Stauss [et al.] ; (ed.).
    Berlin : Springer Verlag, 2008. VI, 172 s. : il. ; 24 cm.
   
Na 1. s. okł.: Roland Berger Strategy Consultants.    
The contributions contained in this book reflect the content of presentations and statements given at the first German Services Science Conference.

    ISBN 978-3-540-74487-0

   
T.12074        UKD: 33.01:338.46](061)=111