Service science, management and engineering : education for the 21st century / Bill Hefley, Wendy Murphy, (eds.).
    New York : Springer, 2008. XXVI, 384 s. : il. ; 24 cm.
    (Service science: research and innovation in the service economy.)
    (Service Science ISSN 1865-4924)
    ISBN 978-0-387-76577-8     ISBN 978-0-387-76578-5 (e-ISBN)

   
T.12075        UKD: 378.091.3::001.895(075.8)=111