Service design and delivery / Mairi Macintyre, Glenn Parry, Jannis Angelis, editors.
    New York : Springer, cop. 2011. XXII, 169 s. : il. ; 24 cm.
    (Service science: research and innovation in the service economy.)
    (Service Science ISSN 1865-4924)
    ISBN 978-1-4419-8320-6     ISBN 978-1-4419-8321-3 (e-ISBN)

   
T.12076        UKD: 338.46:658.1/.5::338.46](075.8)=111