Handbook of service science / Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, editors ; forew. by Carl J. Schramm a. William J. Baumol.
    New York : Springer, 2010. XXVII, 758 s. : il. ; 24 cm.
    (Service science: research and innovation in the service economy, ISSN 1865-4924)
    (Service Science ISSN 1865-4924)
    ISBN 978-1-4419-1627-3     ISBN 978-1-4419-1628-0 (e-ISBN)

   
T.12073        UKD: 338.46:339:005:658.1/.5::338.46](075.8)=111