TY  - BOOK
A2  - Vincent R. Waldron, Jeffrey W. Kassing.
A3  - Kassing, Jeffrey W.
AU  - Waldron, Vincent R.
NV  - XIII, 257 s. :
PY  - 2011
SN  - 9781412966672
TI  - Managing risk in communication encounters : strategies for the workplace /
ER  -