TY  - BOOK
A2  - volume editor Bo Edvardsson ; contributors Göran Svensson, Chris Voss, Jochen Wirtz.
A3  - Wirtz, Jochen.
A3  - Edvardsson, Bo
A3  - Svensson, Göran
A3  - Voss, Christopher Arnold
AU  - Grönroos, Christian
NV  - XXVII, 184 s. :
PY  - 2013
SN  - 9788132110026
TI  - Service management /
VL  - vol. 2
ER  -