TY  - BOOK
A2  - Ernesto Noronha, Premilla D'Cruz.
A3  - D'Cruz, Premilla.
AU  - Noronha, Ernesto.
N1  - Na s. red.: Published by Vivek Mehra for Response Books.
NV  - XIII, 184, [1] s. ;
PY  - 2009
SN  - 9788132100799
TI  - Employee identity in Indian call centres : the notion of professionalism /
ER  -