TY  - BOOK
A2  - Ajit Rao, Subhash Chandra.
A3  - Chandra, Subhash.
AU  - Rao, Ajit
NV  - XVI, 164 s. :
PY  - 2012
SN  - 9788132109785
TI  - The little book of big customer satisfaction measurement /
ER  -