TY  - BOOK
A2  - Roy Lilley.
AU  - Lilley, Roy C.
ET  - 2nd. ed.
NV  - XIV, 146 s. ;
PY  - 2013
SN  - 9780749466947
SN  - 9780749466954 (eISBN)
TI  - Dealing with difficult people /
ER  -