TY  - BOOK
A2  - Marc Woods and Steve Coomber.
A3  - Coomber, Stephen.
AU  - Woods, Marc.
NV  - VII, 224 s. :
PY  - 2013
SN  - 9781119962588
SN  - 9781119969396 (ebk)
SN  - 9781119969402 (ebk)
SN  - 9781119969419 (ebk)
TI  - Beyond the call : why some of your team go the extra mile and others don't show /
ER  -