TY  - BOOK
A2  - Andrew Polaine, Lavrans Løvlie, and Ben Reason ; [foreword by John Thackara].
A3  - Løvlie, Lavrans.
A3  - Reason, Ben.
A3  - Thackara, John
AU  - Polaine, Andy.
NV  - XIV, 202 s. :
PY  - 2013
SN  - 9781933820330
SN  - 1933820330
TI  - Service design : from insight to implementation /
ER  -