TY  - BOOK
A2  - Thomas N. Duening, Rick L. Click.
A3  - Click, Rick L.
AU  - Duening, Thomas N.
NV  - X, 230 s. :
PY  - 2005
SN  - 0471709875
SN  - 9780471709879
TI  - Essentials of business process outsourcing /
ER  -