TY  - BOOK
A2  - Rick L. Click, Thomas N. Duening.
A3  - Duening, Thomas N.
AU  - Click, Rick L.
NV  - XIII,  241 s. :
PY  - 2005
SN  - 9780471655770
SN  - 0471655775 (cloth)
TI  - Business process outsourcing : the competitive advantage /
ER  -