TY  - BOOK
A2  - Paul Harmon ; foreword by Tom Davenport.
A3  - Davenport, Thomas H.
AU  - Harmon, Paul
ET  - 2nd ed.
NV  - XL1, 548 s. :
PY  - 2007
SN  - 9780123741523
TI  - Business process change : a guide for business managers and BPM and six sigma professionals /
ER  -