TY  - BOOK
A2  - Bill Hefley, Wendy Murphy, (eds.).
A3  - Hefley, William E.
A3  - Murphy, Wendy
NV  - XXVI, 384 s. :
PY  - 2008
SN  - 9780387765778
SN  - 9780387765785
TI  - Service science, management and engineering : education for the 21st century /
ER  -